SOUTH LAKE TAHOE, Calif. – Liberty will be closing its walk-in centers on Monday, December 29, 2025. Over the past several years, most customers have moved to online and automatic payments, and in-person visits have steadily declined. Company leadership states that less than one percent of its customers utilize the walk-in centers regularly.
Liberty has several easy ways for customers to connect with them:
- My Account (online): Manage your account and pay your bill anytime through our My Account portal.
- One-time online payment: Click HERE to make a quick payment without signing in.
- Automatic payments (AutoPay): Set it and forget it — visit HERE to learn more and enroll.
- Phone payments: Call 1-800-782-2506 and select option 2 for the secure payment line.
- Mail payments: Return the lower portion of your bill with a check or money order to:
- Liberty Utilities – CA
- PO Box 60144
- City of Industry, CA 91716-0144
- Authorized Payment Agents: Pay at participating locations near you — click HERE, then enter your address in the Location Search field and “Liberty Utilities CA” in the Biller Search dropdown to view nearby Authorized Payment Agents. In South Lake Tahoe, authorized locations include CVS Pharmacy and 7-11 stores. Please note that using this service may result in a delay in posting your payments.
For more details on the variety of payment options, click View payment options
If customers need help with their bill, service, or payment arrangements, the Liberty customer service team is available Monday–Friday, 8:00 a.m.–5:00 p.m. at 1-800-782-2506 or https://libertyutilities.com/.
The following is updated after publication of the original story:
Liberty’s customer service representatives impacted by the change, we are working with each team member to support them during this transition, including identifying and securing alternative opportunities here at Liberty when possible.
The South Lake Tahoe office was the last one open for customers. The North Lake Tahoe office closed during COVID-19 and never reopened.