Some utilities to cease temporary shutoffs due to impacts from COVID-19 pandemic

SOUTH LAKE TAHOE, Calif. - As residents face not only health uncertainties but also financial and employment uncertainties, three utility companies have announced they have suspended service disconnections for non-payment due to the rapidly evolving COVID-19 health emergency.

So far, Liberty Utilities, Southwest Gas and NV Energy have all made this announcement, but each has different procedures at this time.

Liberty Utilities has suspended service disconnections for non-payment. This temporary suspension, through at least May 1, 2020, includes residential and business customers.

“We recognize our customers count on the essential services Liberty provides,” said Brent Baker, Liberty Utilities Vice President of Customer Experience Operations. ” With the uncertainty surrounding this virus, we want to ensure our customers have access to the services they need to help maintain their health and safety. “

For all Liberty Utilities COVID-19 updates, please visit their webpage HERE.

“Southwest Gas is committed to providing safe and reliable service to our customers. Because of the COVID-19 pandemic, we are immediately starting a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. We understand these are trying times for many of our customers and want to ensure that they focus on the well-being of their families without having to worry about a disruption of service. We will also offer flexible payment options for customers experiencing financial hardships due to this issue. Customers can manage their accounts and payment options through MyAccount on swgas.com or via the Southwest Gas mobile app,” said John Hester, president and CEO, Southwest Gas.

NV Energy has suspended disconnects for non-payment for customers directly impacted by this crisis. They will also waive late fees and deposits for customers who experience financial hardships related to COVID-19, or are unable to pay due to self-isolation. Please contact the NV Energy customer care center to make alternative payment arrangements if you are directly impacted by the COVID-19 threat. For more information, visit https://www.nvenergy.com/alwayson/cannon-message-covid19.