Douglas County changes VHR reporting procedure in Tahoe Township

Douglas County has changed the process for reporting issues with vacation home rentals (VHRs) in the Lake Tahoe Basin.

Effective immediately, a new third party administer, HdL, will handle general VHR complaints in Tahoe Township while the Douglas County Sheriff’s Office will continue to handle noise and parking violations. The county contracted with HDL Companies to handle lodging tax for all commercial and short-term rental permitting and room tax administration.

“It is important to the County that we provide a way for our residents and visitors to effectively report issues and concerns involving VHR’s,” said Patrick Cates, Douglas County Manager. “Moving forward we will work in collaboration with the Sheriff’s Office and HdL to resolve and respond to complaints in a timely manner.”

Noise and Parking Complaints

For non-emergency issues the Douglas County Sheriff’s Office will respond in person to any complaints related to noise and/or parking. In these cases, please contact Douglas County Sheriff's Office non-emergency line at 775-782-5126. If you feel there is a true emergency, please call 911.

All Other Complaints

Non-noise or parking complaints should be directed to HdL. HdL work diligently to investigate and resolve complaints received. Please contact HdL by email at DouglasCounty@hdlgov.com or by phone at (775) 238-4135.

HdL is available Monday through Friday from 8:00 a.m. to 5:00 p.m. If a complaint is made after hours, HdL will initiate an investigation and take necessary action the following business day.

As a reminder, a VHR is defined as one or more dwelling units, including either a single-family, detached or multiple-family attached unit, rented for the purpose of overnight lodging for a period of not more than 28 days.